SPA Policy

1. Appointment & Arrival Time

We operate by appointment only.
Please arrive 10 minutes early to allow time for check-in and preparation.

If you are running late, please call us as soon as possible. Late arrivals may result in a shortened session so we can remain on schedule for other clients.

2. Booking & Walk-ins

Appointments can be booked online at least one day in advance.
Same-day appointments may be available by phone only, depending on availability.

3. Cancellation & Rescheduling

We kindly ask that any appointment changes or cancellations be made as early as possible.

While we do not strictly enforce cancellation fees, repeated last-minute cancellations may affect future booking availability.

4. Health Conditions & Comfort

Your comfort and safety are our priority.

• You may request specific focus areas when booking or before your session.

• If at any time you feel uncomfortable during your massage, please let your therapist know — you may request adjustments or stop the session at any time.

• If you are pregnant or have specific health conditions, please call us in advance to confirm suitability.

5. Massage Therapy & Insurance

We provide Registered Massage Therapy (RMT) and natural therapy services.

Insurance receipts are available for eligible treatments, including providers such as Sun Life and Canada Life.

6. What to Bring

Please wear comfortable clothing.
No special items are required — everything needed for your session will be provided.

7. Payment Methods

We accept the following payment methods:

• Debit

• Credit Card

• Cash

• E-transfer

Payment is due at the time of service.

8. Respectful Environment

We maintain a professional and respectful environment for both clients and therapists.
Any inappropriate behavior will result in immediate termination of the session.